Healthcare Community Relations Liaison (Remote)

NOTE: You must be able to work a 8:30am – 5:30pm weekday schedule in the **west coast time zone**

HOW TO APPLY

Respond with a complete resume and cover letter using the 'Apply To Position' button on this page.

Do *not* email to any company email addresses because these responses will be lost. Do *not* call the company - all inquiries for this position are being managed online.

OUR PROCESS

After you apply, you will receive an email with a link to a page where you can tell us more about yourself. This is a required step for you to complete from your computer (not a smartphone) in order to be considered for this position. After reviewing your response we will then email you regarding next steps. For all correspondence regarding your application continue to only use the email that you used initially to apply to this position.

Remember to check your spam email folder in case our emails end up there.

All emails from us will come from an email address that will contain 'cloverleaf-care.breezy-mail.com' in the email address. These emails can sometimes end up in your email spam folder. Please make a note of this email address so that you are able to identify emails related to this position. All our emails come from a secure server that hosts our career portal. If you find an email in your spam folder then select the email and then mark it as not spam. Future emails should then come to your Inbox.

All inquiries for this position are being managed online. You will receive an email from us at each step in the process!

REMOTE WORK

Please note that this is a 100% remote position for a Healthcare company. You will need to have a reliable high-speed internet connection, and a dedicated room that will serve as your home-office from where you can work undisturbed throughout the day. Staying connected is a core part of our culture, and we thrive in a “virtual real” environment during the workday.

COMPENSATION RANGE

$37,000 - $60,000 p.a

SUMMARY

Hiring now for a full-time exempt position. This is a **** remote position ****.

WE are a leading provider of quality In-Home Care Services with the most compelling value to our clients. We believe in promoting independence and quality of life for seniors and disabled persons by providing non-medical caregiver services to our clients.

Join our team as a work-from-home sales / business development professional. This is a front line outside sales and business development position that requires excellent skills in building relationship rapport with healthcare referral sources, group and one-on-one presentations, developing an active funnel of lead referrals, contributing towards digital marketing campaigns, ensuring customer satisfaction with our client base, and establishing company value proposition and brand.

Candidates with prior experience in services sales are encouraged to apply. Professionals with experience in healthcare business development, nurses or allied healthcare professionals with a knack for sales/marketing and looking for a job change, medical sales and customer service managers, those with work experience in fundraising or social media marketing, can find success in what they love to do and build a promising career in a work-from-home setup. If you are outgoing, caring and have the aptitude to develop professional relationships then we have the system to make you successful as a healthcare community relations liaison!

POSITION

The Community Relations Liaison will be fulfilling business development duties including relationship building with healthcare referral contacts, maintaining an active lead funnel, community outreach, In-Services, closing sales with leads, developing territory coverage plan to meet assigned sales targets. You will be required to forecast business from your assigned territory and submit reports in a timely fashion. Perform in-home assessments for potential clients and educate them about Company services and value. Follow-up with clients to ensure service delivery meets client’s requirements.

The sales professional will mostly work independently of co-workers or supervisors in a work-from-home setting and therefore must be a self-starter, have strong work ethics and always work consistent with the policies of the company.

JOB DUTIES

The Community Relations Liaison will perform the following job functions:

• Calls on multiple facility types such as hospital, skilled nursing, rehabilitation facility, home health and hospice agency, assisted living and other senior living settings within an assigned territory to develop professional relationships with key contacts, and generate homecare referrals.
• Educate and inform referral sources about services and programs offered by the Company.
• Reach out to community based organizations to let them know of Company services and ask for referrals.
• Receive and respond to referrals and service inquiries on the programs offered by this company.
• Develop a territory plan to meet sales targets. Track KPIs related to sales activity. Submit KPIs and sales reports weekly.
• Update CRM with all contacts and sales activities on a daily basis.
• Perform in-home assessments for new potential clients. Sign-up new clients.
• Perform customer service oversight, ensuring customers are receiving quality care through check in’s, and feedback.
• De-escalate and resolve customer service issues.
• Contribute towards digital marketing campaigns with video, written and other content.
• Represent the company in online marketing, social media using good business judgment, professionalism and always presenting the Company in a positive light.
• Track, report and meet goals set by management.
• Other office coordination duties.

The Community Relations Liaison’s duties are not limited to those listed as the position has a wide scope of duties at times dependent on the client and always under the auspices of the company.

REQUIREMENTS

• 5+ year’s experience in a professional office work environment.
• 2+ years’ experience in services sales. Proven experience in developing new accounts and building strong relationships within referral sources.
• Previous experience in a healthcare sales setting with strong references, a definite plus.
• Excellent networking and relationship building skills.
• Must be creative, self-motivated, and have outstanding verbal communication skills.
• Must demonstrate strong writing skills - writing that is clear, organized and thoughtful, and not unnecessarily brief or cryptic.
• Goal oriented and able to consistently meet targets set by their supervisor.
• Hands-on computer experience with a proven ability to work with multiple computer programs, applications and software tools in everyday work is a **MUST**.
• Strong work ethics, respectful and a professional attitude towards work.
• US Citizen or proof of work authorization required.

BENEFITS

• Competitive pay.
• 401(K) with company matching.
• Health, vision and dental benefits.
• Paid time-off.
• Sick time.
• Remote work - This is a 100% work-from-home position.
• Gain valuable healthcare work experience.
• Opportunity to work with seniors -- a valuable skill with the fastest growing demographics today.
• Feel rewarded for your work each day by making a difference in the lives of thankful families.
• A positive, friendly and fun work environment based on mutual respect and responsibility.